Classification System
Brief Overview of Requirements for Hotels with Stars
*
- 100 % of the rooms with shower/WC or bath tub/WC
- Daily room cleaning
- 100 % of the rooms with colour-TV together with remote control
- Table and chair
- Soap or body wash
- Reception service
- Facsimile at the reception
- Publicly available telephone for guests
- Extended breakfast
- Beverage offer in the hotel
- Deposit possibility
**
- Breakfast buffet
- Reading light next to the bed
- Bath essence or shower gel
- Bath towels
- Linen shelves
- Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
- Credit Cards
***
- Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff (German/English)
- Three piece suite at the reception, luggage service
- Beverage offer in the room
- Telephone in the room
- Internet access in the room or in the public area
- Heating facility in the bathroom, hair-dryer, cleansing tissue
- Dressing mirror, place to put the luggage/suitcase
- Sewing kit, shoe polish utensils, laundry and ironing service
- Additional pillow and additional blanket on demand
- Systematic complaint management system
****
- Reception opened 18 hours, accessible by phone 24 hours from inside and outside
- Lobby with seats and beverage service
- Breakfast buffet or breakfast menu card via room service
- Minibar or 24 hours beverages via room service
- Upholstered chair/couch with side table
- Bath robe and slippers on demand
- Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom)
- Internet access and internet terminal
- „À la carte“-restaurant
*****
- Reception opened 24 hours, multilingual staff
- Doorman-service or valet parking
- Concierge, page boy
- Spacious reception hall with several seats and beverage service
- Personalized greeting for each guest with fresh flowers or a present in the room
- Minibar and food and beverage offer via room service during 24 hours
- Personal care products in flacons
- Internet-PC in the room
- Safe in the room
- Ironing service (return within 1 h), shoe polish service
- Turndown service in the evening
- Mystery guesting
Here you can download the complete catalogue of criteria.